Returns & Refund Policy

Last updated: 8 | 8 | 2026

At Art by Ronald, every artwork and print is carefully produced, prepared and packaged. However, we understand that sometimes a purchase may not be quite what you expected. This policy explains how returns and refunds work.

1. Return Period

You have the right to return your order within 14 days of receiving your order, without providing a reason.

After notifying us of your decision to return an item, you have a further 14 days to send the product back.

To start a return, please contact us at info@ronalddegroot.com, including your order number and a clear statement that you would like to return your purchase.

2. Return Conditions

To be eligible for a return, the product must:

• Be unused and undamaged.

• Be returned in its original packaging where reasonably possible.

• Be packaged securely to prevent damage during return shipping.

Please take extra care when packaging art prints. Products that have been damaged, folded, marked or otherwise altered after delivery may be subject to a reduction in the refund amount where the loss in value is the result of handling beyond what is necessary to inspect the product.

3. Exceptions

The right of withdrawal does not apply to products that have been made specifically to your specifications or personalised for you.

This may include:

• Personalised artworks.

• Prints produced specifically at your request.

• Other products made according to your individual specifications.

Limited edition prints that are offered as standard products through the webshop are generally not considered personalised products.

4. Return Shipping Costs

The cost of returning an item is the responsibility of the customer, unless the product was delivered incorrectly or arrived damaged.

We recommend using a tracked shipping service when returning an item. Art by Ronald cannot be held responsible for return shipments that are lost in transit without proof of postage or tracking information.

5. Refunds

Once your return has been received and inspected, we will confirm this by email.

If your return is approved, the purchase amount will be refunded using the same payment method used for the original purchase.

The refund will be issued no later than 14 days after you have notified us of your decision to return the product. We may delay the refund until we have received the returned product or until you provide proof that the product has been shipped back.

If you return your entire order, the original standard shipping costs will also be refunded. Additional costs resulting from choosing a more expensive shipping method than the standard option will not be refunded.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective or you have received the wrong product, please contact us as soon as possible at info@ronalddegroot.com.

Please include your order number and, where possible, clear photographs of:

• The product you received.

• The packaging.

• The damage or incorrect item.

We will review the situation and work with you to find an appropriate solution, such as a replacement or refund.

7. How to Request a Return

To request a return, please contact:

info@ronalddegroot.com

Please include:

• Your name.

• Your order number.

• The product you wish to return.

• The reason for your return (optional).

After receiving your request, we will provide you with the necessary instructions for returning your order.

8. Return Address

Art by Ronald
Ronald de Groot
Eindstraat 42
5801 CR Venray
Netherlands

Please do not send a return to this address before contacting us, unless otherwise agreed.

9. Contact

If you have any questions about returns or refunds, please get in touch:

Email: info@ronalddegroot.com
Website: artbyronald.com

We are happy to help.